Domestic and Family Violence Prevention Client Management System
Training Environment

This system is provided for training and learning purpose only. Do not enter real client information in this system.

You should note that the DFVPCMS training environment is refreshed each week on Monday mornings at 3am. All data entered into the system during training and practice sessions will be deleted at this time.

About the Domestic and Family Violence Prevention Client Management System

The Domestic and Family Violence Prevention Client Management System (DFVPCMS) is a Software as a Service (SaaS) solution developed in partnership with the Department of Justice and Attorney-General and Domestic Violence Specialist Service Providers to support an integrated response.

The DFVPCMS is used by the Department of Justice and Attorney-General, DJAG, cross government agencies and DFV funded non-government specialist service providers to centrally share client information related to high risk domestic & family violence clients and the ability to refer this information and cases to regional High Risk Teams (HRT).

Click here to see more…

News

PASSWORD RESET

Did you know that your workgroup coordinator can re-set your password, where necessary?


ICT TRAINING FOR THE DFVPCMS

ICT training and resources are self-paced and aimed at new users and existing users for learning refresher purposes.

DFVPCMS training materials and resources for ICT learning purposes can be obtained from regional Integration Managers/HRT Coordinators.


DFVPCMS FACT SHEETS

Click on the links provided to view the following ICT training fact sheets:

Need help?

TECHNICAL ISSUES

All users should contact the Infoxchange Service Desk on 1300 366 516.

Please have the following information ready when you call them to assist with your query:

  1. Your name and contact phone number.
  2. The DFVPCMS workgroup(s) you usually access (e.g. Mackay – QPS or HRT – Brisbane).
  3. The web address (url) that you are using to access the DFVPCMS (shown at the top of your web browser window).
  4. If possible, access your Admin page -> About tab for additional information that may be asked of you.

You should note that the Infoxchange support hours are 8.00am to 6.00pm (AEDT) Mon – Fri. Limited support is available after hours or weekends. If the phone call is outside of business hours, leave a message detailing the issue and an after-hours Service Desk officer will respond.

You are also able to email your IT query through to Infoxchange
srs-support@infoxchange.net.au


PRACTICE AND PROCESS ISSUES

For any practice or process related queries, please contact your regional Integration Manager