The Domestic and Family Violence Prevention Client Management System (DFVPCMS) is a Software as a Service (SaaS) solution developed in partnership with the Department of Justice and Attorney-General and Domestic Violence Specialist Service Providers to support an integrated response.
The DFVPCMS is used by the Department of Justice and Attorney-General, DJAG, cross government agencies and DFV funded non-government specialist service providers to centrally share client information related to high risk domestic & family violence clients and the ability to refer this information and cases to regional High Risk Teams (HRT).
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Did you know that your workgroup coordinator can re-set your password, where necessary?
ICT training and resources are self-paced and aimed at new users and existing users for learning refresher purposes.
DFVPCMS training materials and resources for ICT learning purposes can be obtained from regional Integration Managers/HRT Coordinators.
Click on the links provided to view the following ICT training fact sheets:
All users should contact the Infoxchange Service Desk on 1300 366 516.
Please have the following information ready when you call them to assist with your query:
You should note that the Infoxchange support hours are 8.00am to 6.00pm (AEDT) Mon – Fri. Limited support is available after hours or weekends. If the phone call is outside of business hours, leave a message detailing the issue and an after-hours Service Desk officer will respond.
You are also able to email your IT query through to Infoxchange srs-support@infoxchange.net.au
For any practice or process related queries, please contact your regional Integration Manager